Pick what you are seeing. If nothing here helps, hellocallkettle@gmail.com or (571) 290-8908.
Calls are not showing up
A caller heard something odd
Urgent calls and emergencies
Wrong hours
Alert emails are missing
Contact support
Common questions
Calls are not showing up in my dashboard. What do I check first?
Call your business number from a different phone. If you do not hear the receptionist, forwarding is off or was changed, or your own voicemail answered first. See the full checklist for the other causes.
What if a caller hears something odd?
Every call opens by telling the caller they are speaking with an AI. Other things callers hear usually come from your phone system or carrier voicemail. The guide lists each cause.
Is Call Kettle an emergency service?
No. It alerts you to urgent calls while the caller is still on the line and tells callers in danger to call 911. It never dispatches anyone.
My alert emails are missing. What should I do?
Check your spam folder, confirm the address in Setup, and check any mail filters. You can add up to 5 alert addresses.