Work down this list. Most missing calls come from the first two items.
- Forwarding is off or was changed. Call your business number from a different phone. If you do not hear the receptionist, forwarding is not on. Set it again from the forwarding guides. Carriers sometimes reset settings.
- Your own voicemail answered first. With forward-when-no-answer, your carrier's voicemail can pick up before forwarding starts. Tell us; we look at the options with you.
- Answering is paused. Setup shows a Paused tag with an end time. Callers then hear an automated message and their message shows under needs attention.
- You answered it yourself. The dashboard lists calls Call Kettle answered, not calls your own phone picked up.
- The number is on your blocked list. Blocked numbers are refused before the receptionist answers.
- You reached your monthly calls. On Free, after the monthly calls the receptionist takes messages. See the FAQ.
- A phone system rule. Check any after-hours or schedule rule in your phone system sends the calls to our number, and that the number is typed exactly.
Still missing? Email or call hellocallkettle@gmail.com or (571) 290-8908 with the time of the call and which number called. We look at it with you.
Still stuck? Contact support · all troubleshooting.