- Hours. In Setup, check each weekday. A day can open and close within the same day only.
- Holidays. Add closed days in Setup (up to 30 dates).
- Vacations, lunch breaks and seasonal hours. On Starter and up, set them in Smart routing in your dashboard. A lunch break sends calls to the receptionist instead of ringing your phone.
- Time zone. Hours run on your business time zone, which we set. If bookings land an hour off, email us.
- Booked outside your hours, or refused inside them. Email us with the call date and time and we check it.
Changes you make in Setup apply to the next call.
Still stuck? Contact support · all troubleshooting.