Appliance repair · Managed phone front desk

You're inside a customer's kitchen. A new customer is calling.

Appliance technicians spend the day inside other people's homes, with a washer pulled out from the wall or a refrigerator half apart, and cannot stop to answer every new call. Call Kettle, your managed phone front desk, answers while you work, finds out which appliance is not working and what it is doing, takes the address and a callback number, and books the visit inside your hours or passes the message to you.

Book a demo Call the live demo: (571) 556-3587

You keep your business numberSetup done for youMonth to monthTested before it goes live

Summit Heating and AirTest call

Incoming call

Front desk: Thanks for calling Summit Heating and Air. You've reached our AI receptionist. How can I help you today?Customer: Yeah, hi, my air conditioner stopped cooling and I really need to get it fixed.Front desk: We have openings tomorrow (Thursday) or Friday—both have slots starting at seven a.m., eight a.m., or nine a.m. Which day and time work for you?Customer: Tomorrow at eight a.m. works great for me.Front desk: Perfect, tomorrow Thursday the first at eight a.m. for an AC repair. I just need your name and the best phone number to reach you—is the number you're calling from, five seven zero, five five five, zero one two three, the best one?Customer: Yes, that's the right number. My name is David Martinez.Front desk: Your appointment is confirmed for tomorrow, Thursday the first at eight a.m.—the team will follow up to confirm with you at that number. We'll get your AC fixed!Customer: Thanks so much, appreciate it. Bye!Front desk: Thanks for calling Summit Heating and Air!

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Press play. The voice and the transcript move together. Call the live demo to hear the current phone voice.

Not a customer recording. HVAC, plumbing and auto repair use saved test-call text; the other trades are scripted examples. Audio is synthetic narration, not the live phone voice.

Example scenario, not a customer story

A typical appliance repair call, handled

Calls you cannot take while working inside a home are answered, the appliance and problem are written down, and the job is booked or put in front of you.

2:20 p.m.Hypothetical example: you are inside a customer's home working on a washer. A new customer calls about a refrigerator that is not cooling.
2:20 p.m.Call Kettle answers in your business name. It asks which appliance and what it is doing.
2:21 p.m.It takes the name, address and a callback number, and checks the address against the service area you gave us.
2:22 p.m.Following your rules, it books a visit inside your hours or takes a message and alerts you.
That eveningThe call summary and the job ticket are in your dashboard, ready to schedule.

Where appliance repair calls get missed, and what changes

Calls while you are in a customer's home

Your hands are in a machine and the next customer reaches voicemail. The AI answers and takes the details so you can finish the job in front of you.

Callers outside your service area

It asks where the appliance is and checks the answer against the service area you gave us, so you are not calling back people you cannot reach.

After-hours and weekend calls

Appliances fail in the evening and on weekends. The AI takes the intake then, and you read it in the morning or get an alert.

What it handles for appliance repair companies

Asks which appliance it is (washer, dryer, refrigerator, oven, dishwasher or another you serve) and what it is doing
Captures the name, address and a good callback number
Checks the address against the service area you set, from your words
Books a visit inside your hours where scheduling is set up, or takes a message and alerts you
Puts a caller through to your phone when they ask, or when you set certain calls to ring you
Tells callers who describe a gas smell, smoke, fire or an injury to call 911, and alerts you
Never quotes a repair price or gives repair advice you did not give it

A caller can ask for a person at any point, and a caller who sincerely asks gets a straight answer.

Try it before you trust it. Call the live demo line, (571) 556-3587, and be the customer. We set it up with you, you call it on a private test line, and nothing handles your customers until you approve it.

How we set you up

We do the work. You make three decisions.

Our target is to have your receptionist built and ready to test about a day after you send your details, and your calls forwarded about two days in. It is a target, not a promise: it depends on how quickly you send your hours and services and on your phone carrier. Nothing goes live until you have heard it and approved it.

Day 0: tell us about your business

Book a demo or send your business name, hours, services and call rules through the setup form, about five minutes. We reply the same business day.

Day 1: we build and test it

We build the receptionist from your answers and place practice calls against it. You also get a readiness report that shows what we checked. You call a private test line and tell us what to change.

Day 2: you forward your calls

With us on the phone you turn on forwarding from the number your customers already know, and we place a test call together. You can switch it off yourself at any time.

Book a demo Setup details and carrier codes

You keep your number. You choose when it answers.

Every call

The front desk answers every call to your business number and puts callers through when they ask.

For owners who are rarely at a desk.

Overflow and no-answer

Your phone rings first. If nobody picks up, or you are already on another call, the front desk answers instead of voicemail.

A common place to start.

After hours

Your team answers during the day. Nights, weekends and holidays go to the front desk.

Keeps your office in charge.

Custom

Mix modes: certain numbers (family, best customers) always ring you first, plus lunch breaks, vacation dates and seasonal hours you set yourself.

Built with you during setup.

Which modes are possible depends on your phone carrier or phone system. We confirm yours with a real test call before anything goes live.

Appliance repair questions

Will it diagnose the problem?

No. It records what the caller describes and which appliance it is, so you arrive prepared. It does not give repair advice.

Can it tell callers my service fee or trip charge?

Only if you give us the exact wording. Otherwise it offers a visit or a callback instead of guessing.

What if the caller is outside my area?

You tell us your service area. Callers who say they are elsewhere hear that, and you decide whether to take a message anyway.

What about a gas range or dryer with a gas smell?

A caller who describes a gas smell, smoke or a fire gets the 911 message first, and you are alerted.

All questions · Using your existing number · Plans and pricing

See Call Kettle in action.

Book a short demo and we will show it answering calls for a business like yours. Or call the live demo line and talk to it like a customer. Nothing handles your callers until you have tested and approved it.

Book a demo Call the live demo: (571) 556-3587 See plans