- Check spam and junk. Look for messages from Call Kettle. Mark one as not spam and add us to your contacts.
- Check the address. In Setup, the address must be confirmed. A new address needs a one-time link, which works for 3 days and once. If it expired, add the address again to get a new link.
- Check every filter. Rules in Gmail or Outlook, or a company mail filter, can hide alerts.
- Use a second channel. You can add up to 5 alert addresses. Slack or Teams alerts are on Growth and up.
- Remember the Monday recap goes to the first address only.
We send the email; we cannot see whether your mail provider delivered it, and delivery time is outside our control. If an alert is still missing, hellocallkettle@gmail.com or (571) 290-8908 with the time of the call and we check what we sent.
Still stuck? Contact support · all troubleshooting.