Before you start
- Have the 10-digit Call Kettle number we gave you handy. We send it to you during setup, and it is also on your dashboard.
- Use a different phone to test when you finish (the next guide shows how).
- You can do this on the phone with us. Call or email and we stay on the line while you set it up.
Forward calls you do not answer (Nextiva)
This is from Nextiva's "Call Forward No Answer" article. It forwards a user's direct calls when they are not answered within a set number of rings. It does not forward calls that arrive through a call center or call group.
- Sign in to the Nextiva voice portal as an administrator.
- Click Users.
- Hover over the user, click Actions, then Voice Settings.
- Choose Forwarding on the left.
- Expand Call forwarding (unanswered).
- Enter the 10-digit Call Kettle number and choose the number of rings from the list.
- Click Save.
Nextiva's help center also has articles for forwarding always and forwarding when busy. Search the Nextiva Customer Hub for "Call Forwarding Always" and "Call Forward Busy". To turn forwarding off, open the same screen and turn the setting off.
Source: help.nextiva.com article "Call Forward No Answer" (updated Sep 29, 2025). No Nextiva dial codes were verified. Checked 2026-10-05. Carriers change their steps without telling us; if yours looks different, call us and we will work it out with you.
Next: test it with a call from another phone. If you ever want your phone back: turn forwarding off.