Before you start
- Have the 10-digit Call Kettle number we gave you handy. We send it to you during setup, and it is also on your dashboard.
- Use a different phone to test when you finish (the next guide shows how).
- You can do this on the phone with us. Call or email and we stay on the line while you set it up.
8x8 Work
This is from 8x8's "Set up call forwarding" article for 8x8 Work. Your own extension or your administrator can do it.
- Open Settings, then Account settings to open your account settings in a browser page.
- Under Call forwarding rules choose when to forward: always, when your internet is down, when you are busy, or when you do not answer within a set time (default 15 seconds).
- Enter the 10-digit Call Kettle number as the number to forward to.
- Save your changes.
- 8x8 says the "always" option overrides all the others when it is on.
- Virtual Office Classic accounts have custom rules in the 8x8 Account Settings app. A rule can be applied at all times or on a schedule, which is how you send only after-hours calls to us.
- To stop forwarding, clear the check box or turn the rule off and save.
Source: help.8x8.com article "Set up call forwarding". Checked 2026-10-05. Carriers change their steps without telling us; if yours looks different, call us and we will work it out with you.
Next: test it with a call from another phone. If you ever want your phone back: turn forwarding off.