Everything here is in Setup in your dashboard, and you can change it yourself at any time. Changes take effect on the next call.
Hours and closed days
- Set open and close times for each weekday, or mark a day closed. Hours must open before they close, and a single day cannot run past midnight.
- Add closed days such as holidays (up to 30 dates, not in the past). The business counts as closed all day on those dates.
- Hours are in your business time zone, which we set. To change the time zone, email us.
Services
- Add 1 to 12 services with a name, how long each takes (15 minutes to 8 hours) and an optional short note.
- The receptionist books only the services on this list, only inside your hours, and never twice into the same time.
Alert emails
- Add up to 5 addresses for booking, message and emergency alerts.
- A new address gets a one-time link by email. It must be opened to confirm the address (the link works for 3 days, once).
- Your Monday recap goes to the first address only.
Other things you can change
- A short business note (up to 300 characters) the receptionist treats as background only.
- Pause answering when you need calls handled differently for a while.
- On paid plans, the number urgent callers are put through to. Changing it needs your password, and we email your alert addresses a notice when it changes.
The opening line is not editable: every call opens by telling the caller they are speaking with an AI.
What we do
- Apply your hours, closed days and services to booking and to who answers.
- Email you a notice when the urgent-call number changes.
What we do not do
- Change your time zone, plan or call limits from the dashboard. Email us for those.
More: all setup guides · contact support.