Use Pause answering when you need Call Kettle to stop handling calls for a while, for example while you test something or during a company event.
- Open Setup and find Pause answering.
- Choose how long: 1 hour, 4 hours, 1 day, 3 days or 7 days.
- Select Pause answering. It ends by itself at the time shown.
What callers hear
- A short automated message that says this is an automated line, not a live person, and asks for their name, number and what they need.
- A written transcript of the message is saved and shows in your dashboard.
- If the caller says emergency words, you still get an urgent alert. Callers in danger are told to call 911.
- No receptionist conversation and no put-through happen while paused.
Pausing does not change your phone line. To stop calls arriving at Call Kettle at all, turn call forwarding off.
More: all setup guides · contact support.