Times show in your business time zone. The Home page refreshes itself every 30 seconds. Counts are what the system recorded.
| Page | What you use it for |
|---|---|
| Home | Calls by outcome, the needs attention list with how long each caller has waited, and the Finish setup card. Mark each caller handled once you called back. |
| Front desk | Your follow-up queue: open and waiting calls with due dates, which you mark handled. Nothing is sent to anyone from here. |
| Bookings | A calendar of confirmed bookings. |
| Calls | Every call it answered, with summary and transcript, filters and a CSV download. |
| Improve | Questions it could not answer, and approved answers you add. |
| Setup | Hours, closed days, services, alert emails, calendar link, chat alerts and Pause answering. |
| Help | Short answers inside the dashboard. |
Tools on paid plans
- Job tickets (Starter and up): a printable page for each booking and callback, with name, phone, address, issue, urgency and what the caller answered.
- Win-back list (Starter and up): callers who did not book, best first, with one-tap call and mark called back. We never call or text them for you.
- Return on your plan (Starter and up): enter your average job value and see an estimate of booked work. It is an estimate from your own number, not income.
- Charts (Starter and up): calls per week, outcomes, busiest hours and days, new and returning callers and the after-hours share.
Transcripts and summaries are kept 90 days, then deleted automatically.
More: all setup guides · contact support.